shop.humble.fish operates shop.humble.fish and may operate other websites. It is shop.humble.fish policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, shop.humble.fish collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. shop.humble.fish purpose in collecting non-personally identifying information is to better understand how shop.humble.fish visitors use its website. From time to time, shop.humble.fish may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
shop.humble.fish also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on shop.humble.fish blogs/sites. shop.humble.fish only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to shop.humble.fish websites choose to interact with shop.humble.fish in ways that require shop.humble.fish to gather personally-identifying information. The amount and type of information that shop.humble.fish gathers depends on the nature of the interaction. For example, we ask visitors who sign up at shop.humble.fish to provide a username and email address. Those who engage in transactions with shop.humble.fish are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, shop.humble.fish collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with shop.humble.fish. shop.humble.fish does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
shop.humble.fish may collect statistics about the behavior of visitors to its websites. shop.humble.fish may display this information publicly or provide it to others. However, shop.humble.fish does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
shop.humble.fish discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on shop.humble.fish behalf or to provide services available at shop.humble.fish websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using shop.humble.fish websites, you consent to the transfer of such information to them.
shop.humble.fish will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, shop.humble.fish discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when shop.humble.fish believes in good faith that disclosure is reasonably necessary to protect the property or rights of shop.humble.fish, third parties or the public at large. If you are a registered user of an shop.humble.fish website and have supplied your email address, shop.humble.fish may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with shop.humble.fish and our products.
If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. shop.humble.fish takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If shop.humble.fish, or substantially all of its assets, were acquired, or in the unlikely event that shop.humble.fish goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of shop.humble.fish may continue to use your personal information as set forth in this policy
Terms of Service:
Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by https://shop.humble.fish, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 16 years old.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of . Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, shop.humble.fish and/or it’s licensors own the intellectual property rights for all material on shop.humble.fish. All intellectual property rights are reserved. You may view and/or print pages from shop.humble.fish for your own personal use subject to restrictions set in these terms and conditions.
You must not:
- Republish material from shop.humble.fish
- Sell, rent or sub-license material from shop.humble.fish
- Reproduce, duplicate or copy material from shop.humble.fish
- Redistribute content from shop.humble.fish (unless content is specifically made for redistribution).
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury resulting from negligence;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Returns must be postmarked within 7 days of delivery date. Customers are responsible for all return shipping costs. Please contact firstname.lastname@example.org for return instructions. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer; returns sent to the manufacturer, or “return to sender” will not be refunded.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging with all tags
- Free from foreign smells (ie: tobacco, pet, perfumes)
- Free from pet hair/dander, etc
- Apparel: Folded nicely (not rolled or crumpled)
- Breakable items must be packed and shipped back to us properly. We cannot accept returns that break during transit.
Sale items are not eligible for return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
To return your product, you should email us at email@example.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is approved, the original shipping cost will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
- Order Not Received
If your order status shows "Delivered" and you did not receive the item, please do not attempt to make a return or exchange. Instead, you may follow up with the carrier listed on your order status page. shop.humble.fish is not responsible for lost or stolen packages.
- Undeliverable / Refused Packages
Packages that are 'Refused' or 'Returned to Sender' will be processed as a return and we will not attempt to re-ship. These include orders that could not be delivered due to incorrect address information entered during the ordering process.
These types of returned orders are eligible for a refund for the cost of goods. Shipping costs (if applicable) will not be refunded.
- Defective Items Received
If you feel the product you received is defective, please submit an email, within 7 days of delivery date, to customer support at firstname.lastname@example.org with subject “Item was received defective”. Please attach photos in your email showing the defective area of your product along with a brief description of the defect. Our customer support team will reach back out to you within the next business day of your email with follow up instructions to be determined on a case by case basis. In order to resolve the issue as quickly as possible, please DO NOT attempt to send defective items back as a return.
- Order Discrepancy
If you feel the product delivered is not the product you ordered, please submit an email, within 7 days of delivery date, to customer support at email@example.com, with the subject line “Order Discrepancy”. Please attach photo(s) of the item(s) you received. Our team will be sure to review your order and send instructions on how to proceed once we receive the photos. If it was an error on our part, we will be sure to send you the corrected items.
Order Cancellations & Edits
- Order Cancellation
Please be aware that if the warehouse has started processing an order for shipping, it cannot be canceled. For certain select items, orders cannot be canceled once they have been submitted due to quick order processing time. In order to attempt an order cancelation before processing, you must send an email immediately after placing your order to customer support at firstname.lastname@example.org, with the subject line “Cancel Order”.
We are only able to process requests for cancelation during office hours Monday-Thursday.
- Order Edits
Once an order has been submitted, we are unable to edit that order. If you need to change a ‘ship to’ address, please notify customer support immediately after placing the order at email@example.com. If your order has already been processed by the warehouse, the order will be shipped to the address submitted at the time of purchase.
It is the customer’s responsibility to make sure that information entered on an order is correct before submitting an order. shop.humble.fish is not responsible for replacing orders that have incorrect ‘ship to’ or other incorrect information entered by the customer. Orders with incorrect information due to customer error, will not be eligible for refunds if the item was not received by the customer placing the order.
If you have any questions or concerns, we will be happy to help! You may email us anytime at firstname.lastname@example.org.
shop.humble.fish reserves the right to change our return policy without notice.
Shipping & Delivery
- How long will it take for my order to arrive?
Orders shipped within the USA will typically arrive within 8-15 business days. During peak holiday seasons, pandemics, or severe inclement weather, delivery within the USA should be expected within 30 business days (note that ‘business days’ excludes weekends and holidays). We’ll provide a link in your confirmation email so you can easily check the status of your order at any time.
International orders (outside of the USA) may take up to 4-6 weeks to arrive. During peak holiday times, pandemics or when there is severe inclement weather, items may take up to 10 weeks to arrive.
- How long will it take for my order to ship?
Orders will typically ship within 3 to 7 business days, however during peak holiday seasons, pandemics or with severe inclement weather, it may take currently up to 20 days.
- Why haven't I received my package?
Please check the tracking on your package. If your order status shows "Delivered" and you did not receive the item, please follow up with the carrier listed on your order status page. shop.humble.fish is not responsible for lost or stolen packages.
Please also note that order tracking information may not be up-to-date on orders outside of the USA. According to FedEx, "FedEx International Mail Service provides an additional level of visibility to your economical international shipping, however this is not a tracking process. As FedEx hands your package off to a local postal authority, there can be a lag time of 2—5 days where your package is not visible. Not every country scans their packages or performs a full set of scans. FedEx is not responsible for packages once they have been handed off to the local postal authority."
- What happens if my order is 'refused' or 'returned to sender'?
Orders that are 'Refused' or 'Returned to Sender' will be processed as a return and are not re-shipped. These include orders that could not be delivered due to incorrect address information entered during the ordering process. These types of returned orders are eligible for a refund for cost of goods; however, shipping is not refundable.